One of the biggest failures of the open-source community, and the GPL-istas particularly, is not clarifying the concept of libre versus gratis when talking about free. It’s for this same reason that I’ve learned to use FLOSS—Free/Libre Open Source Software—to refer to projects such as WordPress. This distinction hurts developers when they release plugins to the public, because not only is the general impression that access and acquisition should be gratis, but so should subsequent support.
That’s a load of bullshit. First, on the matter of support, the GPL states:
15. Disclaimer of Warranty.
THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
You know what that means? That means that if you use this software and it’s not designed to cause damage but doesn’t work the way you want to, then you don’t have anyone to sue in court. It’s for this same reason that wars over GPL product are fought in the public sphere. In this field, the only currency is reputation.